Shipping policy

Shipping Policy for Pet Suppie

Thank you for choosing Pet Suppie. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased from our website, heliosphotoprint.com.

1. Order Processing Time:

  • All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Rates:

2.1 Domestic Shipping:

  • We offer standard and expedited shipping options for domestic orders.
  • Shipping rates and estimated delivery times are provided at the checkout.

2.2 International Shipping:

  • International shipping options and rates are available at the checkout.
  • Customers are responsible for any customs duties or taxes imposed by their country.

3. Shipping Address:

  • Please ensure that the shipping address provided during checkout is accurate and complete. Pet Suppie is not responsible for orders shipped to incorrect addresses.

4. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track the progress of your shipment using the provided tracking information.

5. Delivery Times:

5.1 Domestic Orders:

  • Standard shipping typically takes 3-4 business days.
  • Expedited shipping typically takes 1-2 business days.

5.2 International Orders:

  • Delivery times for international orders vary depending on the destination. Please refer to the estimated delivery times provided at checkout.

6. Delays:

  • While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, customs processing, or carrier delays may impact delivery times. Helios Photo Print is not liable for such delays.

7. Lost or Stolen Packages:

  • Pet Suppie is not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that you provide a secure delivery location.

8. Shipping Updates:

  • Customers can sign up for shipping updates and notifications during the checkout process to receive real-time updates on their order's status.

9. Contact Information:

  • For any questions or concerns regarding our Shipping Policy, please contact us at krismoh093@gmail.com.

By placing an order on heliosphotoprint.com, you agree to the terms and conditions outlined in this Shipping Policy. Please review this policy periodically for any changes.